Shipping Policy


Once you have transferred money into Laneways' account, please send us your payment confirmation slip by adding our Line ID at @laneways (don’t forget the @ sign) or Email ( 

After we've received your confirmation we will then process your order and shall inform you of the expected delivery timeframe. Depending on the method you choose on the delivery, if you choose standard delivery then typically will arrive within 2 to 3 days.  If you choose express delivery and and have placed an order before 12.00 pm ICT the order will be delivered before noon the next day. Otherwise, the normal express delivery is within 24 hours. Orders will be fulfilled during normal working hours except national public holiday. 


Once you have transferred money into Laneway's account, please send us your payment confirmation slip via Line (@laneways) or Email ( 

After we've received your confirmation we will then process your order and shall inform you of the expected delivery timeframe. Typically will arrive within 2 to 3 days.  


Please note that shipping fees is not included in the total cost of your product. If you want to get your hands on our products, we are happy to assist you. Simply email us at:

and we will contact shipping company and calculate your shipping costs for you. Typically, we use Kerry Express or Thai Post to ship to your country. Then your order is picked up by your local carriers. Any additional taxes or duties applied by customs at your destination are your responsibility.


Prices shown on the site are in Thai Baht (THB)

Prices for our products are subject to change without notice and we reserve the right at any given time to modify or discontinue any product without notifying our users. Laneways is not liable to you or to any third-party for any modification and price change. 

Taxes and duties maybe calculated upon the arrival of your order into your shipping destination. Some countries are not subjected to taxes and duties but those that do, as a recipient, you are liable for all the import duties, customer and local sales taxed according to the country you are shipping to. 



We have made our absolute best effort to display the colours and images of our products to appear as accurate as possible.  However, we cannot guarantee and do not warrant that the quality of our products, services and information obtained by you will meet your expectations.  

The descriptions of products or product processing are subject to change at anytime without prior notice as well as we reserve the right to discontinue any product at any given time without notifying you. 



Payment must be paid in full at the time of ordering.  Payment can be made by any method that we have represented on the site that is acceptable to us.  We are not bound to supply the product before the payment is received in full and that you confirm that the credit/debit card that is being used is yours and have been authorised by the provider of the credit/debit card to use it.  If the issuers of your payment card refuses to authorise your payment to Laneways Cosmetics, we will not be liable for any delay or non-delivery of the ordered item.  



As our product is cosmetic, we only accept return if the package is still intact (the product have not yet been opened and in the condition of unused). Returns that are damaged or the packaging that is no longer attached will not be accepted back and we cannot proceed your refund.

We can exchange the same item for a different colour based on our stock availability, and given that the package is unopened, remain unused and with original packaging still intact. Please note that delivery fees are not refunded in the process of returning.  In some countries where packages are sometimes subject to random inspection, we do not hold responsibility if damage to the packaging and products have been made during and/or because of the inspections. 

By submitting an order, you are solely responsible to any additional fees (import duties, customer and local sales taxed) that may incur from the customs of the country you are delivering too.